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Get in Touch

Our team in Hong Kong is here for you — whether you have a question about an order, need advice on a piece, or want to visit our showroom.

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Customer Care

  • Returns & Resizing
  • The Nine Carats Warranty
  • Our Quality Promise
  • FAQs
  • Contact Us
    • Contact Us
    • Our Showroom

Contact Us

Our team of experts is available to answer all your questions, from assistance with your orders to style advice and gift ideas.

Call us: +852 9861 1934

(Monday – Saturday, 11am to 7pm HKT)

Email: info@ninecarats.com

Press enquiries: press@ninecarats.com

Our showroom

Address

140-142 Des Voeux Rd Central
18th Floor, Full View Building
Central, Hong Kong
Open in Google Maps →

Hours

By appointment only

Getting here

  • •2-minute walk from Sheung Wan MTR (Exit E)
  • •5-minute walk from Hong Kong Station (Exit C)
  • •Taxi: ask for Full View Building on Des Voeux Rd Central

What to expect

Appointments typically run 45 to 60 minutes. You can view pieces from our collection, discuss a bespoke commission, or bring in a piece for a warranty inspection. There is no obligation to purchase.

Book an appointment

Message us on WhatsApp →Email us to book →

Enjoy free shipping and gift wrapping on all orders in Hong Kong. Shop Mother's Day gifts

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