Privacy Policy

1. Introduction

Welcome to Nine Carats ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address, payment history (processed securely through our payment processors)
• Order Information: Purchase history, product preferences, shipping details
• Communication Data: Correspondence with our customer service team, feedback, and survey responses

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on pages, click patterns, search queries
• Cookies and Tracking Technologies: See our Cookie Policy for more details

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders, including payment processing and shipping
• To communicate with you about your orders, account, and our services
• To provide customer support and respond to your inquiries
• To send you marketing communications (with your consent, where required)
• To improve our website, products, and services
• To detect and prevent fraud, abuse, and security issues
• To comply with legal obligations and enforce our terms of service
• To personalize your shopping experience and recommend products
• To analyze website usage and trends

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors (e.g., Shopify Payments)
• Shipping and logistics companies
• Email service providers
• Analytics and marketing platforms
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Respond to government requests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Access controls and employee training

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Objection: Object to certain processing activities

To exercise these rights, please contact us at info@ninecarats.com or call us at +852 9861 1934.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our use of cookies, please see our Cookie Policy.

8. International Data Transfers

Nine Carats operates from Hong Kong. If you are located outside of Hong Kong, please note that we may transfer your information to Hong Kong and process it there. By using our services, you consent to the transfer of your information to Hong Kong.

We take appropriate measures to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: